Cambly Status Page
All Systems Operational

About This Site

Welcome to Cambly's Status Page! This is the go to destination for real-time updates as well as historical data on Cambly's site and system performance. Experiencing trouble with any aspect of Cambly's services? All our service issues will be posted here.

Uptime over the past 90 days. View historical uptime.
Cambly Server ? Operational
Video Chat Operational
Text Chat Operational
In-Session Messaging ? Operational
Out-of-Session Messaging ? Operational
Cambly Web Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Investigating Connectivity Issues
Resolved - We thoroughly investigated remaining connection issues from tutors and determined that the issues with Cambly's servers were resolved as reported in the May 5-11 incident: https://status.cambly.com/incidents/32tpmgk6krbs

The remaining connection issues we've seen have been attributed to a couple notable causes beyond the typical connection issues we ordinarily see on the platform:
1. On May 10th 10am UTC, we re-introduced free trials for students on Cambly. Free trial students are more likely to have connection issues than subscribed students, so the effect to the tutor is that more calls will fail to connect as they take more calls from free trial students. The tutors themselves have a functional connection in this case.
2. We noticed a few tutors who couldn't couldn't connect due to an issue with Windows that prevents all web browsers on their computer from access the camera. Cambly and other in-browser video chat services like Google Meet didn't work, but non-browser-based video chat like Zoom worked fine. Restarting the computer fixed the issue for tutors encountering this specific problem. We don't think this is a new issue, but we were able to narrow down the root cause as part of our broader investigation into connection issues.

Thank you to all the tutors who jumped on calls with our team to help identify the original incident and verify that things are working as expected on Cambly's system afterwards. We apologize again for any inconvenience during the outage on May 5th. We also understand that video chat connection issues can always occur outside of the incidents reported on this page, so feel free to contact support if you need help troubleshooting your connection.
May 18, 13:44 PDT
Update - We're continuing to investigate and we suspect the issue may be impacting some tutors who recently updated Windows and preventing them from answering calls from students. We've been troubleshooting with some tutors, and restarting their computer fixed the issue. We're continuing to investigate and will post updates as we have them. Thank you to all the tutors who have been on calls with the team to help track down the issue.
May 13, 14:54 PDT
Update - We are continuing to investigate this issue. The investigation includes cases where the website loads, but calls do not connect.
May 13, 13:26 PDT
Investigating - We're investigating issues loading our website for some users.
May 12, 16:45 PDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

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