Reservations and Calls Not Appearing

Incident Report for Cambly

Resolved

Cloudflare has resolved the issue: https://www.cloudflarestatus.com/incidents/nv0gd0k8r9lf?_ga=2.216281631.88159398.1617218675-941547065.1599424459

This issue should now be completely resolved.

Posted Mar 31, 2021 - 14:21 PDT

Monitoring

We've made certain changes to mitigate the issue and have seen a notable drop in failed connections. We're continuing to look into the cause.

Posted Mar 31, 2021 - 12:13 PDT

Investigating

We've received reports of certain users and tutors having trouble connecting to Cambly's servers. This is impacting calling, reservations, and messaging. We're working on identifying the issue.

Posted Mar 31, 2021 - 11:01 PDT

This incident affected: Text Chat (In-Session Messaging, Out-of-Session Messaging) and Cambly Server, Video Chat.